Shipping policy

Shipping Policy

Nevariancare – KYONEX LLC

At Nevariancare, we aim to process and deliver your everyday comfort and wellness products safely and efficiently.

1. Shipping Methods & Delivery Time

  • We offer free worldwide shipping on eligible orders.

  • Orders are generally delivered within 5–10 business days after they have been processed and shipped.

  • Delivery times may vary depending on the destination, shipping carrier, customs processing, public holidays, weather, and other unforeseen circumstances.

  • The 5–10 business day timeframe is an estimated delivery timeframe and is not a guaranteed delivery date.

2. Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

  • Processing time is separate from shipping and transit time.

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information, when tracking is available.

3. Shipping Destinations & Restrictions

  • We ship to most countries worldwide.

  • Some destinations may not be available due to local laws, carrier limitations, customs restrictions, or other shipping limitations.

  • We reserve the right to cancel an order if delivery to the provided destination is not reasonably possible.

  • Customers are responsible for providing a complete and accurate shipping address.

  • Nevariancare / KYONEX LLC is not responsible for delays, failed deliveries, or packages returned to the sender due to incorrect or incomplete shipping information provided by the customer.

4. Tracking Your Order

Once your order has shipped, a tracking number may be provided by email.

You can use the tracking information provided to monitor your shipment through the applicable shipping carrier.

Please note that tracking information may take some time to become active after the package has been shipped.

5. Delivery Delays

Although we work to process and ship orders as quickly as possible, delivery delays may occur due to circumstances outside our reasonable control, including:

  • Customs processing

  • Local postal or delivery services

  • Weather conditions

  • Transportation disruptions

  • Public holidays

  • Incorrect or incomplete shipping information

  • Carrier delays

  • Other unforeseen circumstances

Such delays do not automatically qualify an order for a refund or cancellation.

6. Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the package

  • Clear photographs of the damaged product

  • Any other relevant information that may help us assess the issue

After reviewing the situation, we will determine the appropriate solution in accordance with our Refund and Return Policy.

7. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local delivery carrier where applicable.

If your package appears to be lost in transit, contact us at contact@nevariancare.shop with your order number and tracking information.

We will make reasonable efforts to assist you and, where applicable, work with the shipping carrier to investigate the shipment.

Please note that delivery investigations and carrier claims may take time to complete.

8. Incorrect Shipping Address

Customers are responsible for ensuring that their shipping information is correct before completing an order.

If you notice that your shipping address is incorrect, please contact us as soon as possible at contact@nevariancare.shop.

We will make reasonable efforts to assist with address corrections before an order is shipped. However, we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

We are not responsible for packages that are delayed, undeliverable, or delivered to an incorrect location because of inaccurate or incomplete information provided by the customer.

9. Customs, Duties, and Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT, or other charges.

Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges imposed by the destination country may be the responsibility of the customer.

Customs processing may also affect the estimated delivery timeframe.

10. Secure Payments

All payments are processed through secure third-party payment providers, including payment services made available through Shopify.

Nevariancare does not directly store complete credit or debit card numbers on its own servers.

For more information about how we handle personal information, please review our Privacy Policy.

11. Contact Information

If you have questions regarding shipping or your order, please contact us:

KYONEX LLC
Nevariancare
5830 E 2nd St, Ste 7000
Casper, WY 82609
United States

Phone: +1 307 310 5900
Email: contact@nevariancare.shop